Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Norwich | GPhC Registration No. 9012511
Last updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Norwich collects, uses, and safeguards your information in line with UK GDPR and applicable data protection law.

Who We Are

Pharmacy Weight Loss Norwich is a GPhC registered online pharmacy and weight loss clinic serving patients in Norwich and across the UK. Our GPhC registration number is 9012511. As a registered pharmacy, we act as a data controller for the personal and health information you provide to us.

What Data We Collect

When you use our services, we may collect the following types of information:

• Personal identification data: your name, date of birth, address, and contact details including email address and phone number.
• Health and medical information: details you provide in consultation forms, medical history, current medications, weight, and relevant health conditions required to safely dispense weight loss treatments.
• Payment information: billing details processed securely through our payment provider. We do not store full card details on our systems.
• Technical data: IP address, browser type, and website usage data collected automatically when you visit our site.

How We Use Your Data

We use your personal and health data to:

• Process and fulfil your prescription or medication order safely and legally.
• Allow our pharmacist to review your consultation and approve treatment before dispensing. Orders are dispatched within 1 working day once approved by the pharmacist.
• Communicate with you regarding your order, treatment, or any clinical queries.
• Maintain accurate pharmacy records as required by GPhC standards and UK law.
• Improve our services and website experience.
• Comply with legal and regulatory obligations.

The legal basis for processing your health data is the provision of healthcare services and compliance with our legal obligations as a regulated pharmacy. We will never use your data for unsolicited marketing without your explicit consent.

Cookies

Our website uses cookies to help it function correctly and to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: necessary for the website and checkout process to operate.
• Analytics cookies: to understand how visitors use our site so we can make improvements. This data is collected anonymously.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect website functionality.

Third Party Sharing

We do not sell or rent your personal data to any third parties. We may share your information only in the following limited circumstances:

• Delivery partners: your name and delivery address are shared with our courier to fulfil your order.
• Payment processors: billing information is handled securely by our payment provider to process transactions.
• Healthcare professionals: where clinically necessary or where you have consented, relevant health information may be shared with your GP or another healthcare professional.
• Regulatory authorities: we may disclose data to the GPhC, MHRA, or other bodies where required by law.

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised.

Data Security

We take data security seriously. Our systems use appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure.

Your Data Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections if it is inaccurate, and in certain circumstances request that your data be deleted or its processing restricted. You may also object to how we process your data or request that we transfer it to another provider. To exercise any of these rights, please contact us directly using the details below.

Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your data rights, please get in touch. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Norwich
Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009